DSC Burglar Alarm System Operation FAQ’s

Low Voltage Systems features quality DSC alarm systems. If your question isn’t listed below, contact us to get an answer.

  1. Why is my keypad beeping periodically and/or my trouble light on? To trouble shoot: Press *2 on keypad. What zone lights up?
    1. Zone 1 - battery back-up is low.
    2. Zone 2 - transformer is defective.
    3. Zone 3 - telephone trouble.
    4. Zone 4 - the system is having trouble communicating.
    5. Zone 5 - fire system trouble. (see "how do I reset my smoke detectors?")
    6. Zone 8 - reset the time and date.
  2. How do I reset the time and date on my keypad?
    With most DSC Systems
    1. Press *6
    2. Press your four digit master code
    3. 1
    4. HH:MM (military time)
    5. Press #
    DSC PowerSeries security systems:
    1. Presss *6
    2. Press your four digit master code
    3. 1
    4. HH:MM (military time)
    5. MM:DD:YY
    6. Press #
  3. How can I make my keypad chime when the doors open?
    Press * 4 on the keypad. This will enable/ disable the chime feature. If this does not work, contact our service department.
  4. How do I change my master code?
    1. Press * 5 on the keypad
    2. Enter your four digit master code
    3. (40)
    4. Enter your new four digit master code
    5. Press *
  5. My memory light is lit on my keypad, what do I do?
    Your system has alarmed since the last time you have armed the system!!! Please cautiously check on your home and family (we recommend with the proper authorities.) Investigate the cause of the alarm. The zone that caused the problem should be designated on the keypad (zone light lit). Use extreme caution when entering the zone where the alarm has been activated.

    To turn off the memory light, simply arm and disarm the system by entering your four digit master code.

    Call for service if needed. If it is a false alarm, the system will need to be serviced to avoid false alarm fines from your police department.
  6. Why are my smoke detectors beeping? How do I reset my smoke detectors?

    If the smoke detectors are beeping and the trouble light on the keypad is not lit, the smoke detectors are most likely not tied into your security system. These smoke detectors would not have been installed by Low Voltage Systems. Although we cannot help you with your existing "built in" detectors, please contact Low Voltage Systems to have your system upgraded to our specially designed smoke and heat detectors to provide quality life saving smoke and fire detection.

    If the trouble light on the keypad is lit:
    1. Press *2. If zone 5 is lit then the smoke detector alarmed and needs to be reset.
    2. In order to reset the smoke detectors press *72.
    3. Trouble light should turn off.

    Note: The cause of the smoke alarm should carefully be investigated. If unable to determine cause of smoke alarm, please contact Low Voltage Systems for service.
  7. After replacing an exterior door, why is my keypad showing an open zone?
    The door you replaced had a security sensor in it. You will need to call our service department to schedule a technician to install a new contact in your new door. The service department can advise you of our rates.
  8. How do I bypass a zone?
    1. Press *1 on the keypad
    2. Press the 2-digit zone number (e.g., 01, 02)
    3. Press #
    4. Arm system with your code
  9. What days/times does Low Voltage Systems run Service Calls?
    Our service department is open Monday–Friday (8 a.m. – 5 p.m.). However, afterhours / emergency service is available in some circumstances for an escalated service rate.
  10. Why does my keypad display "not ready"?
    Your keypad is informing you that the alarm system is not ready to turn on (arm). Common reasons for this are that a door or window is not completely closed, a motion detector may be sensing movement, or a previous alarm has not been cleared out of the memory. Correct the condition and the alarm system will be ready to arm.
  11. If I lose electric power, will my alarm system still work?
    Yes. In case of a power loss, the back-up battery will activate to maintain your alarm protection for several hours.

DSC Content provided by NTX Security in Dallas.

Geovision Key Lock Utility

How to add program access to the bar

  1. Open the settings icon.
  2. Log in with an administrator name and password.
  3. Push the add button in the Customize Settings portion.
  4. Insert the name for your shortcut.
  5. type in the path for the file or use the 3 dots to browse for the file.
  6. Push ok to add the shortcut to the program list.

How to backup videolog in Geovision

  1. Open video/audio log(F10)
  2. Select backup (B)
  3. Choose your backup medium, large files should be burnt to the hard drive.
  4. Click add time frame
  5. Select the date for the backup
  6. Choose your start and end time
  7. Select your cameras
  8. Push ok to bring you back to the backup window
  9. Push ok to start the backup process

Note: Geovision cannot backup large files directly to the cd\dvd. Use imgburn that we installed on desktop.

How to play a Geovision backup CD

  1. click on the start button
  2. go to my computer
  3. select the cd drive, and open the gv folder
  4. open the EZViewLog500 file. the program will install the codecs automatically for you
  5. select the camera

How to setup an email alert schedule

  1. Open video/audio log(F10)
  2. Select backup (B)
  3. Choose your backup med
    4. ium, large files should be burnt to the hard drive.
  4. Click add time frame
  5. Select the date for the backup
  6. Choose your start and end time
  7. Select your cameras
  8. Push ok to bring you back to the backup window
  9. Push ok to start the backup process

Note: Geovision can not backup large files directly to the cd\dvd.

How to setup an email alert schedule

  1. First we need to setup the email. to do this first click on configure then choose email setup.
  2. Insert your SMTP server, email from and to. if you need authentication please fill out that box Test settings before you click ok.
  3. Click on the schedule button and select schedule edit.
  4. Select your start time, what actions you would like, the cameras and they days. Push add schedule and then ok.

How to setup a POS in Geovision

What you need:

  • 1 pos
  • 1 gv-data capture
  • 1 gv com

Hardware setup

  1. Choose the port either db25 or 9 on the pos
  2. Connect to gv data capture
  3. Then use the rs485 to connect the gv com to the gv data capture
  4. Use the USB to connect the gv com to the dvr

DVR

  1. Install the drivers for the gv com and data capture before making the connection to the dvr
  2. Find out what com port the pos will be using
  3. Right click my computer and select manage
  4. Open device manager and expand ports Pos shows up as prolific USB to serial bridge

Geovision setup

  1. Open configure and choose pos application setup and device setup
  2. Click new
  3. Select the device connection. The device will be the camera that the pos reports too
  4. Pos model is the manufacturer
  5. Select com port. Default is 9600 8 None 1
  6. text overlay needs to have direct draw and de-interlace turned on

If you think Low Voltage Systems would be a valuable and relevant resource to visitors, please link to us!